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Refund Policy

REMEMBER: DVD DOWNLOADS AND SPECIAL OFFERS HAVE NO MONEY BACK GUARANTEE

Returns Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business. As you know we have a 100% Money Back Guarantee on all DVD's.. This does not apply to DVD Downloads, Courses, Special Offers and Training Programs

The Russell Stutely Platinum Training Program,
ANY SPECIAL OFFER and DVD Downloads
HAVE NO RETURN POLICY AND NO REFUND POLICY

To return a product at Russell Stutely Productions, you'll need to open a support ticket here

http://www.russellstutelysupport.com and open a support ticket

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Product Description
- Nature of the problem

In general, Russell Stutely Productions accepts returns on merchandise from select manufacturers within 30 days. However, Russell Stutely Productions reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

FUTURE PRODUCT PURCHASES
A FULL CASH REFUND
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Russell Stutely Productions on returned items, and Russell Stutely Productions will pay the shipping charges on the replacement or exchange item(s) going back.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Russell Stutely Productions discretion. Please be aware that specific manufacturers have more restrictive return policies.

Products manufactured by Russell Stutely Productions carry a 100% No Quibble Money Back Guarantee. This does not affect your statutory rights. To date after 15 years of selling, NO-ONE has asked for a refund.

The Russell Stutely Platinum Training Program,
ANY SPECIAL OFFER and DVD Downloads
HAVE NO RETURN POLICY AND NO REFUND POLICY

Credit Card Security.
We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal.

If you choose to use a PayPal account, your personal credit card information will not be given to Russell Stutely Productions.

Our additional policies do not affect your statutory rights.